Meet LINGO! - Our new AI Powered Tech Support Service

Delivering exceptional technical support is at the heart of what we do. We're incredibly proud of our team's deep expertise and the top-tier daily assistance they provide you our customers.

However, we never stop looking for ways to raise the bar. We are continuously refining our services and striving for excellence to ensure you always receive the best support possible.

That's why we are thrilled to be the first in Ireland to launch a brand-new, AI-powered tech support service, available directly through WhatsApp. This level 1 support tool is available 24/7 at no cost to Customers. 

LINGO is the new member of the FAAC Ireland Tech Team, an AI powered tool delivered via WhatsApp and supporting the most popular FAAC products available. 

Designed to feel just like a normal chat on WhatsApp, our new AI assistant has been specially trained to support the following FAAC products at launch:

OPERATORS

FAAC 746C Sliding Gate Operator 
FAAC 844C Sliding Gate Operator 
FAAC B614 Barrier 
FAAC B680H Barrier 
FAAC A952 Swing Door Operator

CONTROL PANELS

FAAC E145s LC Control Panel 
FAAC E781s LC Control Panel 
FAAC E680s Control Panel 
FAAC E614 Control Panel 

We’ve spent the last few weeks beta testing and tweaking the AI to make sure it delivers the best possible experience. Now, we’re finally ready to share this unique support tool with you and your team.

Click the video links below to see for yourself, how this tool can benefit you and your team! 

Because our support is dedicated exclusively to professional installers, you and all your installation team will need to be verified on our approved list to use the tool.

Once confirmed, you will have instant access. Rest assured, if a query is too complex for the AI, our expert technical team is still just a message away and ready to step in during office hours.

Once all your installation team members mobile numbers have been added to the white list, follow this easy step to access the service. 

Add our details to your WA Contact List
+353 71 9604383

Once you've added our support number, simply send a message via WA and follow the prompts to get instant, on-demand support for our most popular FAAC products. If the AI can't quite resolve your issue, you can easily request human support directly through the chat.

Rest assured, the National Automation technical support team you know and trust isn't going anywhere. Think of this new AI assistant as your first line of defence, perfect for immediate Level 1 support or as a handy resource outside of regular office hours.

Our in-house experts remain fully available to help you across the entire FAAC product range and our partner manufacturer solutions.

Ultimately, the future of this service is in your hands. We are hoping for strong adoption across our installer network, and we will be closely guided by your feedback. Please give it a try with your team and let us know how you get on, we’re excited to hear about your experience!